You have a problem with your order or have a particular request for it? We are available by mail at contact@naturalaroma.net and during the day by chat from Monday to Friday from 8 am to 5 pm, directly on our website (click here to ask us) 🙂

We will be happy to help you! Write us a note at contact@naturalaroma.net and we are also available by live chat during the day, from Monday to Friday.

We answer you within 24 to 48 hours, excluding weekends and holidays, where we will take note of your message the next day. The delays may vary slightly during offer periods or at Christmas time for example, when we are very busy. If you do not receive an answer after this period, please send us an email as your message may have fallen into our spam folder.

We cannot satisfy each specific request but please make sure that the quality of our sampling is a priority for us. For each order, you will receive at least 4 samples.

We do not send samples on their own. You wish to try a specific product? Come meet us in our London Stores!

Oh My Cream.co.uk delivers only in the UK.

We dispatch within 48 hours. Then, we dispatch only on standard delivery, which is the next business day.

Unfortunately, it is not possible for us to add or remove any items from your order. If you wish to return one or more products after delivery, please go to Deliveries & Returns to find out about our return policy.

Once your order is confirmed and shipped, you will receive a mail confirming the dispatch of the parcel. You will then have to click on “track my order”. You will receive notifications via Sendcloud if the carrier experiences issues delivering your parcel.

You may also check on the delivery by going in your Account, at the top right of your screen. Sign in and click on “my orders”, you may then click on the tracking number of your order to track your parcel.

For now, we only use DPD for delivery and we don’t offer other deliveries methods.

Our warehouse is open from Monday to Friday. Any order placed on a Saturday or Sunday is therefore processed on Monday. In the event of a public holiday, the order will be processed the following day.

Contact immediately contact@naturalaroma.net and we will check if we can still amend the delivery address or if the parcel has already been dispatched.

Contact immediately contact@naturalaroma.net and we will check if we can still cancel your order or if the parcel has already been dispatched.

Any product bought online needs to be returned to our warehouse and any product bought in one of our stores needs to be returned to the store it was purchased from. Our online customer service team cannot deal with store related issues and our store teams cannot deal with online queries.

In both cases, returns have to be made 14 days following the delivery of the order.

Our reimbursing delay is usually 1 to 2 weeks. These times may vary depending on the delivery of your package and the time it takes to receive/check the condition of the products at our warehouse.

You may pay by card, Paypal or Shop Pay. For more information about our secure payment, please go here.