An online order is processed once payment has been accepted by Naturalaroma Ltd. Naturalaroma Ltd reserves the right to refuse orders placed by customers involved in any previous problems involving payment. Naturalaroma Ltd also reserves the right to request any necessary information from the customer, such as proof of identity or proof of address. If the customer does not respond within 5 days, their order will be automatically cancelled. Oh Naturalaroma Ltd is only committed to carrying out received orders if stocks allow it.
We ship all order with a Standard delivery (estimated 1-3 days) with DPD:
– £5 for orders up to £59.99
– Free for orders over £60
All orders placed before 12pm from Monday to Thursday will be dispatched the same day. All orders placed after 12pm from Monday to Thursday will be dispatched the next day.
Do you want to return a product? No problem! For all returns, please send us a short email at info@naturalaroma.net to let us know. Please specify : the number of your order, the returned product(s), the reason(s) for the return as well as a request for an exchange, a voucher or a refund. This will ensure that your request is processed correctly and that it is handled more quickly.
Any customer may request the exchange of his article within 14 days from the delivery date.
The product for which the Customer requests an exchange must be intact, unopened and in its original packaging.
The return address is as follows:
Naturalaroma Ltd
35 Armitage Road, London, England, NW11 8QT
Location: United Kingdom
If the item is refused by Naturalaroma Ltd, it will be returned to the Customer at Naturalaroma Ltd expense without the Customer being able to claim any compensation whatsoever. If the return has not been notified by the Customer, a voucher is automatically created and sent to the Customer.
Where the order was accompanied by a conditional gift – for example, a gift only offered if a minimum order value was reached, such as the Goodie Bag – if you return products and the remaining amount of your order no longer fulfils the conditions of the offer, in this case the gift must also be returned to us in order to be refunded.
Naturalaroma Ltd gift cards are can be spent on any available products on our e-store and are valid for a year. Gift cards cannot be redeemed in conjunction with any other offer and are only valid one at a time.